At Merit Sutra, we strive to provide the best educational resources and study materials to our users. Because our products are digital in nature (such as downloadable PDFs, notes, and Google Drive access links), they are delivered instantly upon successful payment.
Due to the instant delivery model of our digital goods, we have a strict policy regarding order cancellations. Please read the following terms carefully before making a purchase:
- Instant Delivery: Once a purchase is made and the payment is successfully processed, the digital files or access links are automatically dispatched to your registered email address. Therefore, we do not accept cancellations once an order has been placed.
- No Reversals: Since digital items cannot be “returned” in the traditional sense, any request to cancel an order after the payment is complete will not be entertained.
- Duplicate Payments: If you accidentally made a duplicate payment for the same study material, please contact our support team immediately. We will verify the transaction and, if found to be a duplicate, we will initiate a cancellation and refund for the extra transaction within 3-5 business days.
- Technical Issues: If you face any technical difficulties in downloading the files or accessing the drive link after purchase, please do not cancel the payment or initiate a chargeback. Instead, reach out to our support team, and we will manually provide you with the correct access.
Contact Us for Assistance: If you have any questions or face issues regarding your order, please reach out to us via our Contact Us page.